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How do I return my product? Back |
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Please read our return policy below. |
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I received the wrong product. Back |
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- If an incorrect or defective item is received, the correct/replacement item will be sent out once the item is returned to us. We cannot send the correct/replacement item out until the returned item is received unless a duplicate payment is sent as a "deposit", which will be refunded once the return item is received.
- In some cases, if within the Continental (48) US, a UPS return shipping label will be sent via email. It must be printed by you and placed on the return item. It will then need to be taken to a UPS drop-off location. Otherwise, reasonable return shipping charges will be refunded or free S&H on will be issued on your next order.
- A Return Authorization Number (RA #) MUST be issued for any return to be accepted. Clearly write the RA # issued on the outside of the box and include a copy of the emails concerning such return, as well as return shipping information.
- Proper shipping insurance must be obtained on all returns. If issued a UPS return label, proper insurance is included.
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What is your return and cancellation policy? Back |
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(Read entire section)
- Any purchase that is made where the buyer is not happy with the fitment, color, or quality, please contact us via email at info@rumbleimport.com. Include order number(s), part number(s), an explanation of the problem, and pictures. In some instances we may require that photographs are taken to provide reasonable proof of defectiveness or to understand the problem. Any product may be returned at the cost of the buyer for our inspection.
- If an incorrect or defective item is received, the correct/replacement item will be sent out once the item is returned to us. We cannot send the correct/replacement item out until the returned item is received unless a duplicate payment is sent as a "deposit", which will be refunded once the return item is received.
- In some cases, if within the Continental (48) US, a UPS return shipping label will be sent via email. It must be printed by you and placed on the return item. It will then need to be taken to a UPS drop-off location. Otherwise, reasonable return shipping charges will be refunded or free S&H on will be issued on your next order.
- A Return Authorization Number (RA #) MUST be issued for any return to be accepted. Clearly write the RA # issued on the outside of the box and include a copy of the emails concerning such return, as well as return shipping information.
- Proper shipping insurance must be obtained on all returns. If issued a UPS return label, proper insurance is included.
- Any item(s) can be returned for store credit of the purchase price minus a 20% restocking fee. A minimum $5 restocking fee will be applied to any item returned. The item(s) must arrive in "new" condition and in the original packaging to be accepted. NO credit card or cash refunds are given. All returns for store credit must also have a Return Authorization Number. A Return Authorization Number must be issued within 7 days of receipt of the item(s). No returns are accepted after 30 days.
- All orders placed are considered Special Order. Any item(s) cancelled from an order will be subject to a 20% restocking fee. A store credit will be issued in the amount of the purchase price minus a 20% restocking fee. A minimum $5 restocking fee will be applied to any item(s) cancelled. NO credit card or cash refunds are given.
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What shipping methods are offered? Back |
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Orders are normally shipped according to the method selected in checkout. We currently offer various shipping services through USPS, FedEx, and UPS depending on your location. Shipments are normally made within 1-2 days of receiving payment.
You are welcome to log on to your account using the "My Account" link at the top right of the page and review your order to view shipping information.
We reserve the right to ship by an alternate method when feasible and if a similar level of service can be provided. |
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