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Do you ship to my country? Back |
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Yes, we ship Worldwide!
Shipping services offered through UPS and Canada Postal Service.
You are responsible for any customs and brokerage fees with may apply. You will be emailed to determine the declared value of your package. We can only declare shipments as purchased goods and not a gift or replacement part.
If you do not see your country listed when setting up your account, contact us at info@rumbleimport.com to add your country to the drop down list.
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What payment methods are accepted? Back |
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Paypal, Visa & MasterCard. |
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How do I determine shipping charges for my order? Back |
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Shipping charge will be shown at the moment of checkout depending on the weight of your shipment.
We ship UPS and Airmail only. Please do not request other services or arrange for your own pick-up of your shipment (without our approval). |
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How should I place my order? Back |
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You can place an order through our website. Please select Paypal or Creditcard as your payment option during checkout. Please provide any further information concerning your exact payment method within the "Order Comments" section on the order screen.
You may also call us to place your order during our normal business hours as indicated on the "Contact Us" page.
If you do not see your country listed when setting up your account, contact us at info@rumbleimport.com to add your country to the drop down list.
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How will I know when my payment is received? Back |
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When your payment is received, you will be sent an email that your order is updated and now being processed, which means that we have received your payment and are in the process of shipping the order. |
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When will my order ship? Back |
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We ship most orders within 1-2 business days of receiving payment, but may take up to 7 days depending on product availability.
Tracking and/or Delivery Confirmation numbers for UPS and Airmail shipments will be available once your package has shipped. You are welcome to log on to your account using the "My Account" link at the top right of the page and review your order to find shipping information.
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What is the return policy? Back |
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(Read entire section)
- Any purchase that is made where the buyer is not happy with the fitment, color, or quality, please contact us via email at info@rumbleimport.com. Include item number(s), part number(s), an explanation of the problem, and pictures. In some instances we may require that photographs are taken to provide reasonable proof of defectiveness or to understand the problem. Any product may be returned at the cost of the buyer for our inspection.
- If an incorrect or defective item is received, the correct/replacement item will be sent out once the item is returned to us*. We cannot send the correct/replacement item out until the returned item is received unless a duplicate payment is sent as a "deposit", which will be refunded once the return item is received.
- In some cases, if within the Continental (48) US, a UPS return shipping label will be sent via email. It must be printed by you and placed on the return item. It will then need to be taken to a UPS drop-off location. Otherwise, reasonable return shipping charges will be refunded.
- A Return Authorization Number (RA #) MUST be issued for any return to be accepted. Clearly write the RA # issued on the outside of the box and include a copy of the emails concerning such return, as well as return shipping information.
- Proper shipping insurance must be obtained on all returns. If issued a UPS return label, proper insurance is included.
- Any item(s) can be returned for store credit of the purchase price minus a 20% restocking fee. The item(s) must arrive in "new" condition and in the original packaging to be accepted. A minimum $5 restocking fee will be applied to any item returned. NO credit card or cash refunds are given. All returns for store credit must also have a Return Authorization Number. A Return Authorization Number must be issued within 7 days of reciept of the item(s). No returns are accepted after 30 days.
*Replacement parts are subject to availability and approval of defectiveness of the returned item. In some (rare) cases, instructions will be given to return the product(s) to or contact the manufacturer directly. This occurs when we are unable to effectively assess the issue(s) given our knowledge of that product or where the customer would be better served by the manufacturer.
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