Contact us at info@rumbleimport.com and include your Order # and the part numbers of the items you received.  We will contact you as soon as possible to resolve the situation.

You are welcome to log on to your account using the "My Account"  link at the top right of the page and review your order to find shipping information.

We ship most orders within 1-2 business days of receiving payment, but may take up to 7 days depending on product availability.
Mail payments and USPS shipments usually ship within 2-3 business days of receiving payment.
Tracking and/or Delivery Confirmation numbers for UPS, FedEx, and USPS shipments will be available once your package has shipped.  

In some cases we will allow time for your Money Order or Cashier's Check to clear if the payment form does not look authentic.  In such cases, the shipment will be released 7-10 business days after the payment is deposited to allow payment clearance.

To cancel an order that has yet to be released to our shipping department, contact us at (514) 640-7736.  Since this is a time sensitive matter, please do not email your cancellation request.  If your order has been shipped you will need to return your product according to our Return Policy posted in the Help Section of the Site.

...

If you believe your item was damaged or lost in shipment, please contact us via email at info@rumbleimport.com. Include your name, shipping address, phone #, item number(s), part number(s), an explanation of the damages, and pictures. In some instances we may require that photographs are taken to provide reasonable proof of damage or to understand the problem. Any product may be returned at the cost of the buyer for our inspection.

Insurance shipping claims vary depending on carrier. Please retain the box in which the damaged item was received. If an item is damaged or lost in shipment, we can only ship out a replacement item once the shipping insurance claim is approved.

If we asked that the part is returned to us, if within the Continental (48) US, a UPS return shipping label will be sent via email. It must be printed by you and placed on the return item. It will then need to be taken to a UPS drop-off location.

A Return Authorization Number (RA #) MUST be issued for any return to be accepted. Clearly write the RA # issued on the outside of the box and include a copy of the emails concerning such return, as well as return shipping information.

Proper shipping insurance must be obtained on all damaged returns. If issued a UPS return label, proper insurance is included.

Contact us at info@rumbleimport.com and include your Order # and all pertinent information.  We will then ship your missing part asap.

Backorded products are shipped to you as soon as they are available.  Tracking information is normally updated on your order page.  You are welcome to contact us at info@rumbleimport.com to request a current ETA or ship date of your backordered product(s).